loanDepot

Founded in 2010, loanDepot matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. As a fast growing national consumer lender, the loanDepot platform is disrupting finance by dissolving the lines between mortgage and nonmortgage credit.

CHALLENGE

In order to remain the industry leader in technology and innovation, loanDepot knew they needed to provide a full product mix within their lending portfolio.

SOLUTION

After weighing the options of building an internal construction finance platform vs. buying, loanDepot realized it’d be most beneficial to buy. Before selecting Built, the loandDepot team explored an alternative software solution, but ultimately chose Built due to its consultative approach to implementation.

“Rather than telling us how to do our business, the Built team worked with us to create the best workflow and implementation process for our needs,” said John Meadows, Director, Loan Administration. “It felt more like a partnership than a product.”

RESULTS

• Smooth and streamlined implementation process. Fully implemented in 54 days
• Automated administrative tasks and reconciliation between systems, reducing the risk of human error
• Proactive notifications within the platform
• Portfolio insights & management level reporting
• Best in class, digital user experience

"Our implementation was extremely smooth — we were up and running in 54 days."

John Meadows
Director, Loan Administration