Mann Mortgage


Since its founding in 1989 by Don Mann, Mann Mortgage has been committed to hometown values, solid partnerships, streamlined processes, and cutting-edge technologies.

 

CHALLENGE

Mann Mortgage first dove into construction in 2015, but struggled to find a third party platform that had the flexibility their team required. "Offering our investors the level of service that we wanted was a battle when we were dependent on emails, phone calls, and workflows that didn't fit our structure," said Caitlin Keller, Capital Markets Product Specialist.

 

SOLUTION

The Mann Mortgage team turned to Built when tasked with bringing their construction process back to the standard they aim for. Built provided a means for Mann Mortgage to efficiently manage their entire portfolio and provide all key parties a centralized location to communicate and monitor critical loan information in real time.

"We have builders that only want to work with Mann because of the service we are able to provide and their ability to manage and monitor their own builds within the system," said Keller. "It speaks a lot for what Built can do for a business and what they can bring to a business."

 

RESULTS
  • Automated and standardized workflows, allowing 1 loan admin. to manage 25-30 loans
  • Reduced draw turnaround time from 1 week to less than 3 days
  • Complete transparency and real-time portfolio monitoring and insights for all key parties
  • Centralized collateral management, ensuring critical loan information is secure and up-to-date
  • Increased customer satisfaction and loyalty

"It's amazing to have one system that meets the needs of the back of the house, the front of the house, and the customer. That's what Built has given us."

Dana Solberg
Construction Loan Administrator

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INDUSTRY
  • New Construction Mortgage
  • Renovation Mortgage (pending)

CHALLENGE
  • Manual, time consuming loan administration process 
  • Existing system lacked the flexibility to handle their needs 
  • Cumbersome communication process  


SOLUTION
  • Completely digitized workflow with Built
  • Centralized collateral management
  • Complete transparency & real-time visibility into loan portfolio

RESULTS

  • Increased efficiency
  • Reduced draw turnaround time
  • Real-time portfolio insights & reporting
  • Best-in-class, digital user experience
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